Questions, answered.

Book online through our website or app in under a minute, call 01227 454 454, or message us on WhatsApp. All three methods reach the same live dispatch team.

Airport and long-distance fares are fixed and agreed before you travel — traffic, roadworks or a diverted route never change what you pay. Local journeys around Canterbury run on the standard council-regulated meter tariff.

Both — every driver accepts contactless card and cash. Business accounts are invoiced monthly, so no payment is needed at the roadside at all.

Yes — Whitstable, Herne Bay, Faversham, Dover, Folkestone, Ashford and every town in between across East Kent. If you're unsure whether we cover your address, just ask when you book.

A fixed Canterbury to Gatwick quote is based on the booking details, agreed before you travel with no meter and no surge pricing. Prices vary by pickup town and destination airport — see our Gatwick transfers page for the full breakdown.

All five London airports — Gatwick, Heathrow, Stansted, Luton and London City — plus Dover and Folkestone for cruise and ferry connections.

Every airport transfer is flight-tracked automatically. If you're delayed, your driver's pickup time adjusts and you're never charged extra for the wait. If you land early, we do our best to have a driver there sooner.

Yes, on request at all airports we cover — your driver waits inside arrivals with a name board and helps with luggage. This is an additional charge, so mention it when you book.

Yes — baby and child seats are available free of charge. Just mention the ages required when requesting your quote.

Yes — free to open, no minimum spend, with monthly VAT invoicing and priority dispatch. See Open an Account to get started, usually set up within one working day.

Yes — any number of people can be booked under a single company account, with every journey billed to your monthly invoice regardless of who travelled.

Yes — executive saloons and larger vehicles are available for corporate travel, client transport and airport runs. See our Executive Travel page for details.

All journeys on your account are itemised and billed together at the end of each month — no payment needed at the roadside, and full visibility of every trip on one statement.

Yes — named-driver airport pickups, guardian and agency billing accounts, and term-start/end transport are all covered. See our Student Travel page.

We're not affected by the policy itself, but we help families who are — offering fixed weekly rates, PTB-compatible invoicing and trained Passenger Assistants for post-16 SEND transport. See our KCC Post-16 Transport page.

Yes — fully trained Passenger Assistants are available on request, experienced with autism, epilepsy, diabetes and other medical or support needs.

Yes — weekly or monthly billing is available for parents, guardians, agencies and schools, with the same driver assigned for consistency wherever possible.

Apply online in under 2 minutes via our Become a Driver page. We'll be in touch to talk through licensing, vehicle requirements and next steps.

In most cases yes, though requirements can vary — get in touch and we'll talk you through what's needed for your local council licence.

A valid private hire or hackney carriage licence from your local district council (e.g. Canterbury City Council), an enhanced DBS check, and a suitable licensed vehicle.

Contact us as soon as possible via our Contact page, selecting "Lost Property". Include your journey date, approximate time and a description of the item — a booking reference speeds things up but isn't required.

Use the Contact form and select "Complaint", including the date, route and driver name if known. Every complaint is reviewed personally, with a reply within one business day.

Yes — every driver is enhanced DBS-checked, fully insured, and licensed through the relevant East Kent district council. It's a legal requirement, not an optional extra.